Inner Drive Software

The New York Times picked up the ongoing story of botnets, networks of computers that spammers and other miscreants have taken over:

According to the annual intelligence report of MessageLabs, a New York-based computer security firm, more than 80 percent of all spam now originates from botnets. Last month, for the first time ever, a single Internet service provider generated more than one billion spam e-mail messages in a 24-hour period, according to a ranking system maintained by Trend Micro, the computer security firm. That indicated that machines of the service providers' customers had been woven into a giant network, with a single control point using them to pump out spam.

Users, ISPs, users, software vendors, and users contribute to the problem:

Serry Winkler, a sales representative in Denver, said that she had turned off the network-security software provided by her Internet service provider because it slowed performance to a crawl on her PC, which was running Windows 98. A few months ago four sheriff’s deputies pounded on her apartment door to confiscate the PC, which they said was being used to order goods from Sears with a stolen credit card. The computer, it turned out, had been commandeered by an intruder who was using it remotely.

Note that Winkler's computer probably ran slowly because it had already gotten infected, and the ISP's security software had a lot of work to do because of this.

At least with the Times picking up the story, perhaps more people will notice.

Usability guru Jakob Nielsen takes on the remarkable UIs that appear in film:

Break into a company—possibly in a foreign country or on an alien planet—and step up to the computer. How long does it take you to figure out the UI and use the new applications for the first time? Less than a minute if you're a movie star.

...

Countless scenes involve unauthorized access to some system. Invariably, several passwords are tried, resulting in a giant "Access Denied" dialog box. Finally, a few seconds before disaster strikes, the hero enters the correct password and is greeted by an equally huge "Access Granted" dialog box.

At least we no longer have large bipedal robots shouting "Danger! Danger!"

A member of the Windows Vista team explains (via Joel Spolsky):

I worked on the "Windows Mobile PC User Experience" team. This team was part of Longhorn from a feature standpoint but was organizationally part of the Tablet PC group. To find a common manager to other people I needed to work with required walking 6 or 7 steps up the org chart from me.

So after 12 years, you still have to go to the Start menu to stop the computer.

I got into a conversation with a colleague about project management. I have sometimes found myself on a badly-managed project; so has he. As a matter of fact, he's just left one. He sent me this post-mortem, as an object lesson in using caution and listening to your gut when taking over a project already underway.

The continuing saga of the absent-vendor clean-up took a slight turn today that makes a lot of sense to me. The customer decided that, instead of spending 3 or 4 days re-writing a complex feature that doesn't work very well, I should spend 2 days getting rid of the feature entirely and replacing it with an editable list.

I just found out about a server crash at a friend's old company. It seems one of the staff members sent a 2.7 MB graphical file (wrapped in a PDF, wrapped in a MIME email) to 900 people. For some reason, that crashed the Exchange server creating 8.5 GB of transaction logs in just under 20 hours, which overflowed the system drive, which caused the entire server to collapse. At last report, a consultant had cleaned out the transaction logs and most of the message queues, but Exchange was still re-trying some of the addresses.

This problem was, therefore, between chair and keyboard. Whose chair and whose keyboard is difficult to tell.