At my office, and at a few of my clients' offices, I have installed Symantec AntiVirus corporate edition. This product requires a license refresh every year. You go to the Symantec website, pay your subscription fee (about $140 for 5 licenses), and they email you a link to a license file.
Actually, that's what used to happen. Now, they've completely screwed up their delivery system, which is why I've been on hold with them for half an hour.
It's sad, really, because I always liked how easy it was to update a license file. This time, after paying my license renewal fee, they sent me an email with a link to a "your account" page. After going there I realized that there was no way to download the license file. A few days later I got a PDF in an email with a license number—but still no way to download the license file.
After rooting around for a few minutes, entering the license number three times, and sacrificing a goat, I finally got to a page that would allow me to download an entire (585 MB) CD image of the product I already have. Clearly this is not right.
So, while my dog drags the office carpets around, I'm stuck on hold now for 37 minutes waiting for someone, anyone, to tell me how to get a 3 kB license file out of their new, "improved" licensing portal. This gives me a lot of time to think about whether I should continue to recommend Symantec products.